The practice provides a safe environment for patients and staff. All staff are trained in basic life support and the practice adheres to current fire regulations and the Health & Safety at work Act.

All our staff are highly trained, we are committed to ongoing training for nurses, doctors, dispensers, receptionists and administration staff.

We will keep your records accurate and up-to-date. You can request access to your medical record by sending your written request to the Practice Manager. A small fee will be charged to cover administration costs.

Patients are responsible for turning up on time for their appointments, always book in at reception. We try to keep waiting times as prompt as possible but if you are waiting for more than 20 minutes do please tell reception.

Patients will be

• treated with respect and dignity
• welcomed and acknowledged
• dealt with as quickly as possible by courteous staff

This is, however, a two-way code of conduct. At no time will we tolerate violent or abusive behaviour from any visitor to the practice – we operate a zero tolerance policy which is strictly adhered to.

All staff adhere to strict rules and regulations regarding confidentiality of information they come across in their line of work. Please do not be offended if they refuse to discuss details not directly relating to yourself.

Personal Health Information

Any information held at the surgery about you is NEVER sent to anyone else without your prior signed consent (for example Life Assurance Companies etc).

Like all other public authorities we work in accordance with the Freedom of Information Act 2000, should you have any queries regarding this please contact the Practice Manager, a fee may be charged as approved by the Information Commissioner.

We are grateful to the many patients who have contributed to this fund. The practice uses this fund to purchase and maintain items of additional medical equipment for use on our patients in Coleford and the surrounding villages. We have equipment such as spirometer machines (to help asthma sufferers), nebulisers, a state-of-the-art defibrillator, INR (warfarin doses), a tympanometer (help diagnose ear problems), 24hour blood pressure machines etc. All of this equipment helps reduce the need to attend local hospitals as well as giving us information much more quickly to help diagnosis.
This equipment would not otherwise be available without the generosity of our patients and their relatives.

Our patients' library is situated in the waiting room is also funded by the amenity fund and has a varied and interesting selection of books and videos for patients to borrow free of charge – feel free to have a look. To borrow a book or video just take it to reception and leave your name and contact number.