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MAY 2008
Automated
Answering Phone Service
In order to improve the flow and
efficiency of phone calls to the
practice, from the beginning of
April we have been using an
automated answering phone service.
When ringing the practice it is
necessary to stay on the phone line
and listen to the whole of the
message in order to use the service
successfully and speak to the
appropriate person.
The message you will hear is as
follows:
“Welcome to
Mendip Country Practice.
If your situation is life
threatening, hang up and dial
999.
If you are ringing for test
results, please call after 11 am
Otherwise please choose from the
following options:
For home visits or appointments,
press 1
For dispensary, press 2
For the medical secretary, press
3
Or hold to speak to a
receptionist.”
We would like to
thank our patients for their
co-operation in adjusting to the new
system in order to move forward with
the times and progress.
Online
Services
You will soon be able
to book appointments and order your
repeat prescriptions online via the
surgery's computer system supplier
Emis. We will post more details once
the service is up and running.
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