MAY 2008

Automated Answering Phone Service
In order to improve the flow and efficiency of phone calls to the practice, from the beginning of April we have been using an automated answering phone service. When ringing the practice it is necessary to stay on the phone line and listen to the whole of the message in order to use the service successfully and speak to the appropriate person.

The message you will hear is as follows:

“Welcome to Mendip Country Practice.
If your situation is life threatening, hang up and dial 999.
If you are ringing for test results, please call after 11 am
Otherwise please choose from the following options:
For home visits or appointments, press 1
For dispensary, press 2
For the medical secretary, press 3
Or hold to speak to a receptionist.”

We would like to thank our patients for their co-operation in adjusting to the new system in order to move forward with the times and progress.

Online Services
You will soon be able to book appointments and order your repeat prescriptions online via the surgery's computer system supplier Emis. We will post more details once the service is up and running.